kristi RILEY

Empowering Leaders. Inspiring Change. Driving Success.

What I Do

What I do.

I empower others to succeed by delivering innovative, creative learning experiences. I have devoted my career to unlocking unrealized potential through engaging content that boosts retention, sharpens skills, and inspires sustainable change.

People are the most important factor in any equation, and the driving force behind any successful endeavor. It only makes sense that we provide the tools and environment they need to grow and thrive. By providing a supportive environment rich with opportunities, we cultivate individual growth, ensuring personal success, a motivated workplace culture, and a thriving, productive organization.

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Explore my interactive resume, built using Articulate Storyline.

THE IMPACT

Unlock the Power of Training: Discover how targeted education transforms individuals and drives success across industries.

Compliance

Compliance training is crucial for building a foundation of trust and safety in any organization. Discover the key impacts that drive success and compliance.

Reduced Legal Risks: Ensures employees understand and follow regulations, minimizing the risk of legal issues and fines. Improved Workplace Safety: Promotes a safer work environment by ensuring adherence to safety standards. Enhanced Reputation: Builds trust with customers, partners, and regulators by demonstrating a commitment to compliance. Consistent Operations: Ensures uniform understanding and application of policies across the organization. Increased Employee Confidence: Employees are more confident in their roles when they understand compliance requirements, leading to better performance and decision-making.

Sales

Empower your sales team to excel. Explore how targeted sales training can drive revenue, enhance customer relationships, and boost performance.

Increased Revenue: Effective sales training can directly lead to higher sales numbers by improving sales techniques and strategies. Higher Conversion Rates: Sales teams can become more effective at converting leads into customers, boosting overall performance. Improved Customer Relationships: Training can enhance communication skills, leading to better customer interactions and long-term loyalty. Enhanced Product Knowledge: A well-trained sales team is more knowledgeable about products and services, enabling them to better address customer needs and objections. Boosted Morale and Confidence: Effective training can boost the confidence of salespeople, leading to a more motivated and productive team.

Service

Elevate your service standards. Discover how comprehensive service training can enhance customer interactions, boost satisfaction, and build lasting loyalty.

Enhanced Customer Satisfaction: Training can improve communication and problem-solving skills, leading to better customer experiences and higher satisfaction scores. Increased Customer Loyalty: Excellent service can foster loyalty, encouraging repeat business and positive word-of-mouth. Reduced Resolution Time: Well-trained staff can handle issues more efficiently, reducing the time it takes to resolve customer problems. Improved Employee Morale: Training can boost confidence and job satisfaction among employees, leading to a more positive work environment. Consistent Service Quality: Training ensures that all employees are on the same page, providing consistent service experiences.

Performance

Help your team master their craft. Explore how targeted training can enhance performance and drive professional growth.

Increased Productivity: Employees become more proficient in their roles, leading to faster and more efficient task completion. Higher Quality Work: Job-specific training ensures tasks are performed accurately, leading to improved quality and consistency. Enhanced Employee Confidence: When employees are well-trained, they feel more confident and capable in their roles, which can boost morale and job satisfaction. Reduced Errors and Rework: Proper training minimizes mistakes, reducing the need for corrections and improving overall efficiency. Career Advancement: Employees with strong job-specific skills are better positioned for promotions and career growth, benefiting both the employee and the organization.

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Soft Skills

Explore how developing skills like communication, teamwork, and problem-solving can enhance your workplace and drive success.

Enhanced Communication: Improves clarity and effectiveness in interactions, fostering better teamwork and collaboration. Stronger Leadership: Develops emotional intelligence and adaptability, essential for effective leadership and conflict resolution. Increased Productivity: Enhances problem-solving and critical thinking, leading to more efficient and effective work outcomes. Better Team Dynamics: Fosters a positive work environment, improving collaboration and reducing workplace conflicts.

Leadership

Inspire excellence. Discover how effective leadership training can cultivate strong, visionary leaders who drive success and inspire others.

Enhanced Decision-Making: Leaders develop critical thinking skills, enabling them to make informed, effective decisions that benefit the organization. Improved Team Dynamics: Leadership training fosters better communication, conflict resolution, and collaboration, leading to stronger, more cohesive teams. Increased Employee Engagement: Effective leaders inspire and motivate employees, boosting morale and engagement across the organization. Boosted Productivity: Skilled leaders can optimize workflows, delegate effectively, and align team efforts with organizational goals, resulting in higher productivity. Strengthened Organizational Culture: Leadership training helps embed values and behaviors that promote a positive, inclusive, and innovative work environment. Higher Retention Rates: Employees are more likely to stay with organizations where they feel valued and supported by competent leaders.

Experience

IN MY EXPERIENCE...

I work with companies across multiple industries to equip and empower their teams, bringing training to life for the learner. Here are a few highlights...

Led the development and implementation of comprehensive training content for Preferred Banking and Branch Banking roles at Western Alliance Bank, coordinating cross-functional teams to ensure effective delivery and engagement.

Conducted comprehensive early assessments and conceptualized a curriculum plan for a role restructure at Western Alliance Bank, aligning training initiatives with organizational goals and driving seamless transitions.

Directed a comprehensive training initiative for the successful launch of a new digital account origination platform at Western Alliance Bank, ensuring team readiness and seamless adoption.

Managed a comprehensive needs assessment and developed multiple targeted courses for Versiti Blood Services, ensuring alignment with organizational objectives.

Developed multiple compliance-related courses for the Credit Union National Association, ensuring adherence to regulatory standards and enhancing organizational compliance.

Facilitated a virtual instructor-led training program for the Niagara Bottling Training Team, sharing best practices for eLearning development from inception to launch.

Revamped several compliance courses and developed numerous additional training materials for Oscar Health Insurance Company, enhancing compliance and educational reach.

Developed a robust trade compliance course for Kite Pharma, ensuring adherence to international regulations and enhancing global operational integrity.

Designed and implemented a comprehensive leadership training course series for the City of Dallas, Texas, fostering leadership skills and enhancing organizational effectiveness across various departments.

Developed an onboarding course series tailored for operational and logistics roles at Niagara Bottling, streamlining the integration process for new hires.

Led a comprehensive revamp of a sales training and coaching curriculum, encompassing over 60 courses, for Interstate Batteries, driving improved sales performance and effectiveness.

Mapped and developed individualized learning paths for front-of-house, heart-of-house associates, and managers-in-training at Fleming's Prime Steakhouse & Wine Bar, enhancing role-specific skills and leadership development.

Created multiple custom whiteboard animations for Honda Finance Corporation, tailored specifically for their finance and insurance professionals, enhancing their training and engagement.

Developed multiple courses and explainer videos for Pacific Life, focusing on transparent compensation policies and key competencies in partnership with Korn Ferry, to drive clarity and employee success.

Designed and implemented numerous highly interactive, performance-focused eLearning courses and supporting materials for CertaPro Painters, tailored to franchise owners to enhance operational success and painting crews to improve on-the-job skills and performance.

Developed and implemented comprehensive eLearning courses and supporting materials for White Lodging, a hospitality company managing multiple hotel brands. The initiative was tailored to management roles for operational leadership and hospitality roles, such as guest services, housekeeping, and maintenance, to enhance skills and efficiency across departments.

Quotes

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What my colleagues have to say...

"There are few people out there that can dig into a problem, determine root causes, design solutions, build the solution, deliver the solution, and measure its impact. Kristi is one of those people."

~ Rob Zell, SPHR

Director, Learner Experience | Experiential Training, Talent Development

Reece USA

kristi RILEY

Empowering Leaders. Inspiring Change. Driving Success.

What I do.

THE IMPACT

IN MY EXPERIENCE...

LET'S CONNECT.

I'D LOVE TO HEAR FROM YOU